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ISO/IEC 20000 An Introduction (ITSM Library)

Leo van Selm

Implementing ISO/IEC 20000 Certification - The Roadmap (ITSM Library)

David Clifford

Guidance for Incident Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

Kiran Pabbathi

Implementing Service Quality Based On ISO/IEC 20000

It Governance Publishing

ISO 20000: A Pocket Guide

Jan Van Bon

Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

Kiran Pabbathi

A Guide to ISO/IEC 20000-1:2018 Service Management

Dolf van der Haven

Integrated Service Management (Achieving Iso/Iec 20000)

Jenny Dugmore

ISO/Iec 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/Iec 20000 Certification, FAQs, Mapping Responsib

Ivanka Menken

Why People Matter (Achieving ISO/IEC 20000)

Jenny Dugmore

Guidance for Change Management: ccording to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

Kiran Pabbathi

ISO 20000-1 Lead Implementer Course: IT Service Management System (ITSMS)

Dr Tamuka Maziriri

Guía práctica de ISO/IEC 20000-1 para servicios TIC (Spanish Edition)

Ana Andrés Álvarez

ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition

Ivanka Menken

Mastering ISO/IEC 20000: A Comprehensive Guide to IT Service Management Excellence

Edgardo Fernandez Climent

IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (English version)

Van Haren Publishing

Dominando ISO/IEC 20000: Guía Integral para la Excelencia en la Gestión de Servicios de TI (Spanish Edition)

Edgardo Fernandez Climent

ISO/IEC 20000-1:2018 The Implementation Guide

Dolf van der Haven

Capacity Management (Achieving ISO/IEC 20000)

Jenny Dugmore

ISO / IEC 20000: Das Taschenbuch (German Edition)

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