Discover Customer Service: Career Success Through Customer Loyalty, Fifth Edition by Paul R. Timm.
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Overview: "Customer Service: Career Success through Customer Loyalty", 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
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Paul R. Timm writes contemporary fiction and has always been fascinated by character-driven stories. They hold a degree in English Literature and previously worked as an editor before transitioning to writing their own books. Paul R. Timm lives with their spouse and a very vocal rescue cat.
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
David GarciaAugust 26, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
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Jennifer EdwardsJuly 29, 2025
I liked it for the most part. I liked the main character, though some of the side plots were just okay. Not bad at all.
Robert ThomasSeptember 24, 2024
It was just alright. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. A generous 3 stars.
Robert ThomasMay 07, 2024
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Anthony MartinDecember 15, 2025
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Amanda ScottDecember 07, 2025
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Christopher HillMay 05, 2024
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Steven WalkerOctober 17, 2024
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Jennifer AndersonJune 10, 2024
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Jacob DiazJune 21, 2024
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Charles EdwardsJuly 29, 2025
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Betty SmithJanuary 01, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Rebecca GreenJuly 16, 2024
Glad someone recommended this to me. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Patricia GomezSeptember 20, 2024
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Laura HillJanuary 27, 2025
An average read for me. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. It's fine if you have nothing else to read.
Sharon BrownSeptember 24, 2025
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
James GomezSeptember 05, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Dorothy EvansApril 23, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Edward AndersonDecember 22, 2025
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Betty GonzalezJune 15, 2024
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Donald ParkerApril 09, 2024
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Margaret CollinsApril 28, 2024
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Kenneth CruzApril 03, 2024
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
James MartinezDecember 29, 2024
Pretty good overall. I liked the main character, though some of the side plots were just okay. Not bad at all.
Andrew JohnsonSeptember 03, 2024
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Anthony HillSeptember 28, 2024
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Paul GomezJune 12, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Andrew RodriguezJuly 19, 2024
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Amanda GarciaMarch 25, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Brian RiveraSeptember 06, 2024
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Michelle BakerJanuary 08, 2025
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Ashley HillMarch 02, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Gary DavisAugust 09, 2024
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Charles RobertsJuly 31, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Anthony LewisDecember 25, 2024
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Ashley KingApril 08, 2025
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Nancy NelsonJuly 19, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Paul GomezSeptember 27, 2025
Good, but not quite perfect. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Robert AndersonJanuary 29, 2025
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Patricia WilsonJanuary 17, 2024
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Andrew MartinAugust 17, 2024
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Eric FloresDecember 30, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Steven GomezJuly 14, 2024
An average read for me. Some parts were interesting, while others were a bit of a slog to get through. A generous 3 stars.
Michelle SmithFebruary 14, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Gary NelsonJanuary 15, 2025
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Sarah HernandezJanuary 12, 2025
A solid read. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Barbara RamirezNovember 06, 2024
It was okay. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. It's fine if you have nothing else to read.
Susan WilsonMay 25, 2025
Not bad, but not my favorite. It felt a bit repetitive in the middle. Could have been shorter. Just right down the middle.
Michael DavisJune 14, 2025
Not bad, but not my favorite. It had some good moments, but the overall plot felt a bit disjointed in the second half. A generous 3 stars.
Mary TaylorJanuary 28, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Richard EdwardsNovember 15, 2024
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Charles DiazOctober 15, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Patricia WilsonMarch 14, 2024
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Andrew TorresNovember 28, 2024
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Karen LewisJune 04, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Joseph AllenFebruary 19, 2024
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. Not bad at all.
Robert NguyenAugust 13, 2024
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Amanda ThomasJanuary 08, 2025
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Steven ScottDecember 08, 2024
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Matthew GonzalezJuly 21, 2024
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Patricia GomezJanuary 12, 2024
Glad someone recommended this to me. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Jessica HernandezJune 29, 2025
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Linda GomezFebruary 11, 2024
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Emily HernandezMarch 16, 2024
I have mixed feelings about this one. It felt a bit repetitive in the middle. Could have been shorter. Probably won't read it again, but it was an okay way to pass the time.
Sharon CollinsSeptember 08, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Carol MitchellMarch 16, 2024
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Amanda ThomasJanuary 10, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Sarah MitchellJuly 16, 2025
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Emily TurnerDecember 21, 2025
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Sandra MitchellFebruary 17, 2025
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Richard DavisOctober 31, 2024
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Donald WilsonFebruary 18, 2024
Good, but not quite perfect. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Paul HernandezJanuary 26, 2024
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Andrew CarterOctober 03, 2025
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Ryan DiazApril 25, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Kimberly LopezJuly 30, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Jacob GomezFebruary 14, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Edward NelsonMay 17, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Rebecca NguyenApril 18, 2024
Pretty good overall. It held my attention, even if a few things were a little predictable. Still a good book.
Patricia FloresFebruary 09, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Karen LeeOctober 04, 2024
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Elizabeth LopezSeptember 04, 2025
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Christopher LeeJanuary 18, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Kimberly HallAugust 29, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Daniel EdwardsOctober 18, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Joseph BakerNovember 22, 2024
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Gary BrownOctober 25, 2024
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Mark AndersonNovember 08, 2024
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Edward AndersonMay 06, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Karen MartinFebruary 24, 2025
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Gary JonesApril 15, 2025
I have mixed feelings about this one. Some parts were interesting, while others were a bit of a slog to get through. It's fine if you have nothing else to read.
John WrightMay 24, 2025
Good, but not quite perfect. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Laura JonesMarch 25, 2025
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Joseph LeeAugust 22, 2024
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. Still a good book.
Susan WilsonMarch 23, 2024
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Andrew AndersonNovember 11, 2024
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Rebecca TurnerSeptember 05, 2024
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Andrew KingJuly 07, 2024
I have mixed feelings about this one. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Just right down the middle.
Emily TurnerMarch 25, 2024
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
George GomezOctober 20, 2024
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
John WilliamsAugust 14, 2024
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Sarah KingNovember 25, 2024
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Donald RiveraOctober 15, 2025
An average read for me. It felt a bit repetitive in the middle. Could have been shorter. It's fine if you have nothing else to read.
Donald EdwardsMarch 19, 2025
A solid read. It held my attention, even if a few things were a little predictable. Still a good book.
Barbara AdamsSeptember 13, 2024
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Mary GonzalezFebruary 12, 2024
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Sarah YoungMay 17, 2025
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. Still a good book.
Elizabeth LopezMay 13, 2024
Not bad, but not my favorite. It had some good moments, but the overall plot felt a bit disjointed in the second half. Just right down the middle.
Steven AndersonMarch 17, 2024
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Carol JacksonDecember 18, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Deborah WilliamsMarch 04, 2024
A solid read. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Susan AdamsNovember 25, 2025
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Cynthia DiazSeptember 19, 2025
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Amanda ThomasMay 08, 2024
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
James FloresAugust 05, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Joshua HarrisSeptember 03, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Deborah WilliamsMarch 23, 2025
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Susan ThompsonOctober 17, 2024
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Patricia FloresJanuary 26, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
John LopezOctober 02, 2024
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Thomas TorresMarch 16, 2024
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Michael ReyesMarch 13, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Laura ParkerAugust 24, 2025
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. A solid 4 stars from me.
Elizabeth NguyenSeptember 27, 2024
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Sandra SmithMay 25, 2025
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Ryan FloresOctober 21, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Deborah WilliamsFebruary 21, 2025
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Gary CarterDecember 12, 2025
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Paul MartinMarch 22, 2024
Pretty good overall. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Emily EdwardsMarch 04, 2025
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Michael ReyesOctober 23, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Jessica HernandezJanuary 29, 2025
Good, but not quite perfect. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Gary JonesMay 17, 2025
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Gary MitchellNovember 23, 2025
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Jessica HernandezNovember 03, 2025
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Gary JonesMay 22, 2024
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Ashley MartinezMay 04, 2024
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Deborah GreenNovember 17, 2025
Not bad, but not my favorite. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Just right down the middle.
Carol JacksonSeptember 09, 2024
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Mark AndersonJune 09, 2024
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Sarah MitchellNovember 08, 2025
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Steven MooreSeptember 05, 2025
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Sarah ThomasMay 08, 2024
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. I'd probably recommend it to a friend.
Ryan RobertsJuly 21, 2024
Glad someone recommended this to me. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Jessica RobertsOctober 03, 2025
I have mixed feelings about this one. It felt a bit repetitive in the middle. Could have been shorter. Probably won't read it again, but it was an okay way to pass the time.
John LopezMay 25, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Barbara HallNovember 29, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. Still a good book.
Laura WilsonNovember 05, 2024
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Karen LopezJune 20, 2024
An average read for me. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Might work better for someone else, just wasn't completely for me.
